Investigation | Closed
CCCS Warns Foodpanda Over Misleading “Free Delivery on All Restaurants” Claims
20 November 2024
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CCCS has issued a warning to food delivery platform Delivery Hero (Singapore) Pte. Ltd. (more commonly known by its lead brand “Foodpanda”) for its misleading advertisement in a recent advertising campaign for its “Pandapro” subscription service (the “Advertisement”).[1] The Pandapro Advertisement promoted “Unlimited Free Delivery on All Restaurants” for the subscription service which ran from 1 July to 30 September 2024 (“the Advertising Period”). This was displayed across multiple platforms including Foodpanda’s Instagram page, its in-app marketing, billboards and signages at public areas such as bus stops.
Foodpanda has acknowledged CCCS’s concern and agreed to take the following actions:
a) Provide a full refund of subscription fees to customers who subscribed to Pandapro during the Advertising Period;
b) Provide clarification to customers who had subscribed to Pandapro during the Advertising Period and the public on the terms of the Pandapro subscription; and
c) Review its existing and future marketing materials for Pandapro subscription to ensure compliance with Singapore’s fair trading laws.
Members of the public who encounter similar cases of unfair trade practices in relation to advertisements may contact the Advertising Standards Authority of Singapore (ASAS) to have them reviewed. For more information, please visit https://asas.org.sg/feedback/online-complaint or call 6461 1888.
Please refer to the media Release in PDF for more details.
[1] Annex A shows images of the advertisement for Pandapro.