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Competition and Consumer Commission of Singapore

Seeking compensation

Provides guidance for consumers seeking compensation, outlining eligibility criteria, submission procedures, and resolution mechanisms to ensure fair redress under consumer protection laws in Singapore.

Last updated 23 May 2025

The Consumer Protection (Fair Trading) Act (CPFTA) empowers consumers to seek civil redress against businesses that engage in unfair trade practices in Singapore.

Under the  CPFTA, the Consumers Association of Singapore (CASE) and Singapore Tourism Board (STB) are the first points of contact for local consumers and tourists respectively to handle complaints. CASE will assist aggrieved consumers to obtain redress, and in some cases, compensation through negotiation or mediation. For assistance, please approach CASE at 6277 5100 or visit www.case.org.sg. Errant retailers may enter into a Voluntary Compliance Agreement (VCA) with CASE or STB, through which they agree in writing to stop the unfair trade practice, and in some cases, compensate affected local consumers or tourists.