ASEAN Regional Consumer Protection Information Campaign

The ASEAN Regional Consumer Protection Information Campaign is part of the ASEAN Committee on Consumer Protection’s outreach efforts to raise awareness of consumer rights and promote good business practices in ASEAN. The second instalment of the Campaign covers Misleading Advertisements and Consumer Redress.

Misleading/Deceptive Advertisement in the Marketplace

Consumers have the right to accurate and clear information and can also demand more detailed explanation from the businesses.

Get to know some of the misleading advertisements that can affect your purchasing decisions as a consumer:

• Watch the video

   to learn more.

• View the full infographics here

  .

Consumer Redress

Consumers have the right to complain and seek compensation when we experience harm or loss caused by good or services that do not fulfill certain expectations.

Find out more on your rights to seek redress:

• Watch the video

   to learn more.

• View the full infographics here

  .

The ASEAN Regional Consumer Protection Information Campaign is part of the ASEAN Committee on Consumer Protection's (ACCP) outreach efforts to raise awareness of consumer rights and promote good business practices in ASEAN.  

Online Shopping

Consumer protection agencies under the ACCP put in place laws and regulations to ensure secure online shopping and mechanisms for dispute resolution for all consumers in ASEAN.

Know your rights as online consumers:

• Watch the video to learn more.

• View the full infographics here