CCCS Expands Consumer Protection Mandate

(View media release in PDF)

1. The Competition and Consumer Commission of Singapore (“CCCS”) will be expanding its regulatory functions come 1 July 2025. With the coming into force of the Competition (Amendment) Act 2025, the consumer product safety and legal metrology functions currently residing with Enterprise Singapore (“EnterpriseSG”)^[1] will be transferred to CCCS.

2. With the transfer, the Consumer Product Safety Office (“CPSO”) and the Weights and Measures Office (“WMO”) will report to CCCS, thus strengthening the agency’s regulatory oversight over consumer protection matters. Businesses and consumers may now approach CCCS for matters relating to fair trading practices, consumer product safety requirements, and weights and measures compliance.

3. The consolidation of consumer protection, legal metrology and competition functions under CCCS underscores the agency’s mission to make Singapore’s markets work well. Ensuring that businesses operating in Singapore sell products that meet requisite safety standards, as well as adopt accurate measurements when dealing with consumers, is integral to cultivating robust and fair competition, which translates to better opportunities for businesses and consumers alike. By combining competition enforcement with robust consumer protection oversight, CCCS will have a fuller set of tools available to continue to strengthen market integrity, promote business innovation, and foster a more trusted trading environment that advances Singapore's position as a leading business hub.

4. "This consolidation of various consumer protection functions under CCCS marks a significant milestone in strengthening Singapore's consumer protection framework," said Mr. Alvin Koh, Chief Executive of CCCS. "By bringing these complementary regulatory roles together, we can explore ways to reap greater operational synergies and develop a more robust consumer protection regulatory framework to serve businesses and consumers alike. We are committed to collaborating with industry stakeholders to ensure a smooth transition and to uphold Singapore's reputation for marketplace excellence and integrity."

5. To ensure business continuity, CCCS and EnterpriseSG are working closely to ensure full transfer of functions with minimal disruption to existing services. All existing regulatory requirements, registrations, and certificates issued by the CPSO and WMO will remain valid and enforceable under CCCS's authority. Businesses must maintain compliance with all current regulatory requirements throughout and after the transition.

6. Members of public and businesses can continue to access services and resources of the CPSO and WMO through their respective websites at www.consumerproductsafety.gov.sg and www.weightsandmeasures.gov.sg. For general enquiries and feedback about these offices after the transfer, CCCS's hotline will be available at 1800-325-8282.

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About the Competition & Consumer Commission of Singapore

The Competition and Consumer Commission of Singapore (“CCCS”) is a statutory board of the Ministry of Trade and Industry. Our mission is to make markets work well to create opportunities and choices for businesses and consumers in Singapore.

CCCS administers and enforces the Competition Act 2004 and the Consumer Protection (Fair Trading) Act 2003 (“CPFTA”), to guard against anti-competitive activities and unfair trade practices. Additionally, from 1 July 2025, CCCS will be responsible for ensuring that businesses observe fair trade measurement practices by administering the Weights and Measures Act 1975, and ensuring the supply of safe consumer goods by enforcing and implementing the Consumer Protection (Trade Descriptions and Safety Requirements) Act 1975 and its associated Regulations.

For more information, please visit www.cccs.gov.sg.

^[1] The functions were previously managed by EnterpriseSG’s Consumer Product Safety Office (“CPSO”) and Weights and Measures Office (“WMO”), respectively.