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Competition and Consumer Commission of Singapore
Media Releases

CCS Issues Proposed Infringement Decision Against SISTIC

15 December 2009

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(View Media Release in PDF)

  1. The Competition Commission of Singapore (CCS) has today issued a Proposed Infringement Decision (PID) against SISTIC.com Pte Ltd (SISTIC) for contravening section 47 of the Competition Act by abusing its dominant position in the ticketing service market via various exclusive agreements.

  2. Essentially, section 47 of the Competition Act prohibits a dominant firm from engaging in anti-competitive business practices that exclude competitors from competing in any market, resulting in harmful effects in Singapore.

  3. SISTIC is the largest ticketing service and solution provider in Singapore. It sells tickets ranging from pop concerts, musicals, theatre, family entertainment to sports.  It currently handles more than 90% of all events staged in Singapore[1].

  4. SISTIC has separate agreements with The Esplanade Co. Ltd and the Singapore Sports Council which contain explicit restrictions requiring all events held at the Esplanade and the Singapore Indoor Stadium respectively to use SISTIC as the sole ticketing service provider. Furthermore, it had 17 other agreements with event organisers that contained explicit restrictions requiring the event organisers concerned to use SISTIC as the sole ticketing service provider for all their events.

  5. Ticketing service providers such as SISTIC act as middlemen between two groups of customers – the event organisers and the ticket buyers – by providing them a platform to buy and sell tickets. When key venues such as the Esplanade and SIS are required to use SISTIC, event organisers who wish to hold their events at these venues have no choice but to sell tickets through SISTIC. CCS also noted that SISTIC raised its booking fees against ticket buyers by 50% to $3 per ticket[2] in January 2008.

  6. The PID is a written notice setting out the basis on which CCS arrives at the proposed decision. Following the legal procedures, SISTIC is given eight weeks from today to put forth its responses, counterarguments and relevant facts for CCS’ consideration. CCS will consider the merits of the party’s representations before finalizing its decision on whether there has been an infringement of the Act.  The media will be updated when the final decision has been made by CCS.

[1]See SISTIC’s website at www.sistic.com.sg

[2]For tickets with face value more than $20.

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