Make a Complaint
Providing a structured process for businesses to file complaints, outlining submission requirements, investigation procedures, and resolution mechanisms to ensure fair competition and consumer protection in Singapore.
Last updated 2 March 2026
Making a Complaint to CCS
CCS administers the Consumer Protection (Fair Trading) Act ("CPFTA") and Competition Act.
Consumer Protection Matters
CCS does not assist consumers in disputes with suppliers nor in obtaining redress. Under the CPFTA, the Consumers Association of Singapore (“CASE”) and Singapore Tourism Board (“STB”) remain the first points of contact for local consumers and tourists respectively to handle complaints. CASE will assist aggrieved consumers to obtain redress, and in some cases, compensation through negotiation and/or mediation. For assistance, please approach CASE at 6277 5100 or visit www.case.org.sg.
If you are a supplier and have issue with another supplier, you may wish to seek your own legal advice or bring your case to the Small Claims Tribunal (“SCT”). More information on bringing a case to the SCT can be found here.
Competition Matters
If you suspect that any business, company or organisation is engaged in anti-competitive conduct that infringes the Competition Act, please file a complaint with CCS.
Complaints can be lodged if you believe there has been a breach of any of the following prohibitions under the Competition Act:
Anti-competitive agreements, decisions or concerted practices (e.g. price fixing, bid rigging, market sharing, output limitation, etc)
Abuse of a dominant position (e.g. predatory pricing, tying, refusal to supply, etc); or
Mergers and acquisitions that substantially lessen competition (e.g. two close competitors with significant market shares merged, etc)
Complaints may not be pursued if they fall within the specific exclusions, for which CCS has no powers to conduct an investigation. For more information on exclusions from the Competition Act, please click here.
Before making a complaint, please note the following:
General
CCS does not provide legal advice nor views on hypothetical scenarios.
As the administering agency of the CPFTA and Competition Act, it is not appropriate for CCS to advise you on the application of the law. You may wish to seek your own legal advice.
If the subject matter of your complaint does not fall within the scope of the prohibitions under the Competition Act, the CPFTA, or CCS does not have the powers to conduct an investigation into the subject matter of your complaint, we may redirect you to the relevant government agencies. Please note that for the matters listed below, you may wish to approach the relevant authorities:
Alternative Avenues for Assistance
Active Mobility (e.g. e-scooters) and Vehicles
The Land Transport Authority ("LTA") has purview of active mobility and vehicle matters.
More information on contacting LTA can be found here.
Alternatively, LTA can also be reached at 1800 2255 582.
After Death Services and Environment Related Matters
The National Environmental Agency ("NEA") has purview of after death services and matters related to climate change and energy efficiency, pollution, radiation safety, waste management and weather.
More information on contacting NEA can be found here.
Alternatively, NEA can also be reached at +65 6225 5632.
Data Protection and Postal Services
The Personal Data Protection Commission ("PDPC") has purview of the data protection concerns.
More information on contacting PDPC can be found here.
Alternatively, PDPC can also be reached at +65 6377 3131.
Electricity, Gas and Renewable Energy
The Energy Market Authority ("EMA") has purview over the electrical, gas and renewable energy sectors.
More information on contacting EMA can be found here.
Alternatively, EMA can also be reached via email at EMA_Enquiry@ema.gov.sg.
Food Products, Safety and Retail
The Singapore Food Agency ("SFA") regulates Singapore's food retail industry, and the import and export of food.
More information on contacting SFA can be found here.
Alternatively, SFA can also be reached at +65 6805 2871.
Health Products
The Health Sciences Authority ("HSA") regulates health products.
More information on contacting HSA can be found here.
Alternatively, HSA can also be reached at +65 6866 1111 or via email at HSA_info@hsa.gov.sg.
Insurance, Banking and Financial Products (Regulatory)
The Monetary Authority of Singapore ("MAS") has purview over the insurance, banking and finance sectors.
For issues including marketing by banks, credit cards, investment schemes and crowdfunding, you may wish to contact MAS.
More information on contacting MAS can be found here.
Alternatively, MAS can also be reached at +65 6225 5577.
Insurance, Banking and Financial Products (Dispute Resolution)
The Financial Industry Disputes Resolution Centre Ltd ("FIDReC") assists consumers in disputes with financial institutions.
You may consider filing an enquiry or complaint here through the FIDReC website, emailing info@fidrec.com.sg, or calling 6327 8878.
FIDReC is located at 36 Robinson Road, 15-01 City House, Singapore 068877.
You may also visit the office in person or contact FIDReC by post.
More information can be found here.
Telecommunications and Postal Services
The Infocomm Media Development Authority of Singapore ("IMDA") has purview over the telecommunications and postal services sectors.
More information on contacting IMDA can be found here.
Alternatively, IMDA can also be reached at +65 6377 3800 or via https://go.gov.sg/imda-feedback.
Tourism and Tour Guides
The Singapore Tourism Board ("STB") has purview over the tourism sector including travel agencies and tour guides.
STB can be reached at +65 6736 6622, and the tourist information hotline is 1800 736 2000.
Alternatively, you may submit your feedback/enquiry here.
Preparing to File a Complaint with CCS
To file a complaint, you should have the following information ready:
Information about you and the organisation you represent (if applicable);
Information about the party or parties involved;
A brief description of the unfair practice, agreement, abusive conduct or merger that you are complaining about;
Any other relevant information and supporting documents.
How to Submit Your Complaint
You can file a complaint through the following channels:
Online Form (Preferred): Submit a Complaint
Telephone:
Local Calls: 1800-325-8282 (airtime charges apply for mobile calls to 1800 service line)
Overseas Calls: +65 6325 8282Mail:
Competition and Consumer Commission of Singapore
10 Hoe Chiang Road
#08-08
Singapore 089315
We will contact you by email and/or telephone in five (5) working days, and we will keep you posted on the outcome of your complaint.
Thank you for contacting CCS. We are committed to serving you to the best of our abilities and seek your understanding, patience and respect to create a positive service experience. Please note that our officers may stop responding or take other appropriate action if they encounter unreasonable or abusive language/behaviour.